Refund policy
Refund Policy for Digital Downloads
Krofft Digital Works sells downloadable digital products, including Excel (.xlsx) templates, trackers, calculators, and workbooks. Because digital files are delivered electronically and cannot be physically returned, digital-download purchases are generally final and non-refundable once access to the file has been provided.
This policy does not limit any rights you may have under applicable consumer-protection law.
When a refund or replacement may be considered
Please contact us if:
- You were charged more than once for the same order.
- You received the wrong file because of an error on our part.
- The downloaded file is corrupted, incomplete, or cannot be opened and we are unable to provide a working replacement.
- The product you received is materially different from what was described in the product listing.
When possible, we will first try to correct the problem by providing a replacement file, updated copy, or reasonable troubleshooting assistance. If the issue cannot be resolved, a refund may be issued to the original payment method.
Situations generally not eligible for a refund
Digital products are generally not refundable because of:
- Changing your mind after purchase.
- No longer needing or wanting the template.
- Purchasing the wrong product when the listing accurately described what was included.
- Compatibility problems caused by software other than the software identified or recommended in the listing.
- Difficulty using Microsoft Excel or spreadsheet features when the file itself functions as described.
- Changes, deletions, or damage made to the file after download.
Excel compatibility
Current Krofft Digital Works business templates are provided as Microsoft Excel (.xlsx) files unless a product listing states otherwise.
Microsoft Excel is recommended for the best experience. Other spreadsheet applications, including Google Sheets, may alter formulas, formatting, charts, dashboards, or other workbook features. Compatibility issues caused by unsupported or third-party software are generally not considered a product defect.
Before downloading
If you believe you purchased a product by mistake and have not yet accessed or downloaded the file, contact us as soon as possible.
Because digital access may be provided immediately after checkout, cancellation is not guaranteed, but the request will be reviewed when possible.
How to request help or a refund review
Use the Krofft Digital Works Contact page and include:
- Your order number.
- The email address used at checkout.
- The product name.
- A short description of the problem.
For technical or delivery issues, please contact us as soon as reasonably possible after purchase.
Approved refunds
If a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.
Legal rights
Nothing in this policy excludes or restricts any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded in the jurisdiction where you live.